Studio Policies and Etiquette
We adhere to a strict 24-hour notice for all private sessions and duets. If you do not cancel in advance, you will be automatically charged for the session. We have a 24-hour cancellation policy for classes in El Cerrito and 12 hour notice for classes in Mill Valley. If you are unable to cancel within these times or do not show up for your class or appointment, you will be charged for that session or have a session deducted from your account. If you have a membership you will be charged a $20 cancellation fee.
Please cancel your appointment through your online account or contact us at the studio: info@fitwisepilates.
While walk-ins are welcome, we highly recommend reserving classes online to guarantee your spot in class.
There are four spots on the waitlist. Adding your name to the waitlist provides you a great opportunity to get into class. We send out automated emails notifying you if you get into class. Contact us promptly or we will have to offer it to the next person on the list. You are always welcome to stop in for last-minute availability, as it does happen.
New Client Specials can only be purchased once, are one per customer and expire in 30 days. Class packages are not transferable.
Instructors’ class and private availability schedules are subject to change.
We provide cubbies for your belongings, but are not responsible for any lost or missing items.
Payment is due before or the same day of a session or class. We accept cash, Discover, Mastercard and Visa. Prices and policies are subject to change without notice.
All Sales Are Final – We do not offer refunds. Class packages are not transferable and non-refundable. Apparel and products are final sales.
Please check the expiration dates of your classes and sessions before purchasing. We can’t reinstate expired class packages and we do not offer extensions.
Arrive on Time– We can’t stop a class in progress for you if you arrive late, and we don’t wish to disrupt your classmates. After 15 minutes your space may be given away and a late fee charge applied.
Cell Phones– Please turn to silent.
Hygiene – We ask that you refrain from using scented perfumes, lotions and products of like prior to class. Please wear long hair up while in studio.
There is nothing special about workout clothing for Pilates. You just need something that lets you move, isn’t too baggy, and lets the instructor see the lines of your body. Shoes are not worn for Pilates workouts. Most people wear Pilates/yoga socks as a light barrier or to enhance their grip on the equipment, we sell them in the studio but are not mandatory. Socks that do not have a grip are forbidden in the studio (socks with grip or barefeet only, please.)
Listen to your Your Body
You are responsible for your body. If an instructor asks you to do something that really doesn’t feel right for you (which is different than “requires exertion”), it is alright not to do it. The experienced staff at FitWise has a modification for every situation and would happily serve you.
Changes in Your Body
Often, we will check in with students before a class, and ask how they are feeling and if there is anything special going on. But if something really new is going on for you, don’t wait to be asked, Inform one of our super Instructors before class and let them know what’s up so that we may better serve you and plan a strategy for your healing.
Regularity of Practice
To experience the optimal benefits of a movement practice, it’s important to commit yourself regularly! We recommend a minimum of 2 – 3 times per week, more if you can make the time. Whether in a private session, equipment group, mat class, or at home, practicing Pilates on a consistent basis will accelerate your learning and greatly enhance your overall health.