Studio Policies and Etiquette

Cancellation Policy

Classes require a 12-hour cancellation notice; ALL privates and duets require a 24-hour cancellation notice. If you do not cancel in advance, you will be automatically charged for the session. If you are unable to cancel within these times or do not show up for your class or appointment, you will be charged for that session or have a session deducted from your account. If you have an unlimited membership or trial you will be charged a $25 cancellation fee.

Please cancel your appointment through your online account, the FitWise App or contact us at the studio: info@fitwisepilates.com. Apologies, there are no exceptions. We appreciate your understanding of this.

Reservations

While walk-ins are welcome, we highly recommend reserving classes online to guarantee your spot in class.

Waitlist Policy

There are four spots on the waitlist. Adding your name to the waitlist provides you a great opportunity to get into class. We send out automated emails notifying you if you get into class, please monitor your email. If you add yourself to the waitlist and have a change you are responsible to remove yourself in order to avoid the charge of the cost of your class. You are always welcome to stop in for last-minute availability, as it does happen.

Instructors for class and private availability schedules are subject to change.

Security

We provide cubbies for your belongings, but are not responsible for any lost or missing items.

Payment

Payment is due before or the same day of a session or class. We accept cash, American Express, Discover, Mastercard and Visa. Prices and policies are subject to change without notice.

All Sales Are Final – We do not offer refunds. Class packages are not transferable and non-refundable. Apparel and products are final sales.
Please check the expiration dates of your classes and sessions before purchasing. We can’t reinstate expired class packages and we do not offer extensions.

Arrive on Time– We can’t stop a class in progress for you if you arrive late, and we don’t wish to disrupt your classmates. After 15 minutes your space may be given away and a late fee charge applied.

Cell Phones– Please turn to silent.

Hygiene – We ask that you refrain from using scented perfumes, lotions and products of like prior to class. Please wear long hair up while in studio.

Pilates and Gyrotonic® Attire

There is nothing special about workout clothing for Pilates. You just need something that lets you move, isn’t too baggy, and lets the instructor see the lines of your body. Shoes are not worn for Pilates workouts. Socks are mandatory in the studio and must be worn at all times. We require people to wear grip socks, designed specifically for Pilates/yoga as a light barrier and to enhance their grip on the equipment. We sell them in the studio. Socks that do not have a grip are forbidden in the studio. Socks with grips only please.

Listen to your Your Body

You are responsible for your body. If an instructor asks you to do something that really doesn’t feel right for you (which is different than “requires exertion”), it is alright not to do it. The experienced staff at FitWise has a modification for every situation and would happily serve you.

Changes in Your Body

Often, we will check in with students before a class, and ask how they are feeling and if there is anything special going on. But if something really new is going on for you, don’t wait to be asked, Inform one of our super Instructors before class and let them know what’s up so that we may better serve you and plan a strategy for your healing.

Regularity of Practice

To experience the optimal benefits of a movement practice, it’s important to commit yourself regularly! We recommend a minimum of 2 – 3 times per week, more if you can make the time. Whether in a private session, equipment group, mat class, or at home, practicing Pilates on a consistent basis will accelerate your learning and greatly enhance your overall health.

PRIVACY POLICY

Updated Aug, 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://fitwisepilates.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

Likewise when you submit a website form or schedule an appointment with us through the Site, we collect certain information from you, including your name and email address. We refer to this information as “Scheduling Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information, and Scheduling Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We may also use this data to show you online advertisements on platforms such as Facebook, Instagram and Google from our business.

We use the Scheduling Information that we collect to make appointments or class sign-ups for you in our studio scheduling software. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use MARIANA TEK and Mindbody to power our class scheduling. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

Additionally, we may provide your Personal Information to third-party service providers we hire to provide services to us. These third-party service providers may include but are not limited to: payment processors, web analytics companies, advertising networks, and email marketing service providers.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising at these location:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, to the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@fitwisepilates.com or by mail using the details provided below:

3400 Cottage Way, Ste G2 #21316, Sacramento , California 95825